Company Description

Our client is an international industrial company specializing in the manufacturing and distribution of high-quality products across multiple markets. With a strong focus on innovation, operational excellence, and digital transformation, the company offers a stable and collaborative environment where employees are encouraged to grow and develop their careers.

Role Mission & Location

As an IT Support Specialist, you will be responsible for delivering first-line IT support to internal users, ensuring the smooth operation of hardware, software, and workplace technology. This is an on-site position based in Lisbon, Portugal.

Key Responsibilities

• Receive, analyze, and resolve first-level IT support requests.

• Provide hardware and software troubleshooting and technical assistance.

• Deliver support via ticketing system, phone, and remote support tools.

• Document incidents and solutions accurately within the ticketing system.

• Escalate complex issues to the 2nd Level Support team when required.

• Contribute to the continuous improvement of IT support processes and procedures.

• Deliver user training and guidance to improve employees' IT knowledge.

• Support the planning and execution of hardware and software rollouts.

Essential Requirements

• Degree, vocational training, or equivalent experience in IT, Computer Science, or a related field.

• Previous experience in 1st Line / Service Desk / IT Support roles.

• Strong knowledge of Windows 10, Windows 11, iOS, and Microsoft Office applications.

• Experience troubleshooting hardware and software issues.

• Fluent German (written and spoken) and good English communication skills.

• Strong problem-solving abilities and a customer-oriented mindset.

• Excellent communication and teamwork skills.

Nice-to-Have Requirements

• Experience working with ITSM or ticketing tools.

• Basic knowledge of system administration.

• Experience supporting IT rollouts and workplace deployments.

• Continuous improvement mindset.

• Leadership potential with the ambition to grow into a Team Lead position.

Why Join the Company?

Join a well-established international organization that values innovation, collaboration, and professional development. You'll have the opportunity to work with modern technologies, contribute to impactful IT projects, and grow your career within a supportive environment that encourages internal progression.

Benefits

• Career development opportunities.

• Ongoing training and professional development.

• International and collaborative work environment.

• Exposure to modern technologies and IT projects.

• Clear progression path towards leadership roles.